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98hi77 FAQ — All Your Questions Answered in One Place

From registration to withdrawal — find clear answers to any question right here. If you still need help, reach out to support directly.

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Why this FAQ exists

Everything you need to know about using 98hi77

New or returning — every member will find this information useful

Registration & Login Guide
Everything you need is here — from opening your 98hi77 account to logging in securely every time. You'll also find what to do if you forget your password.
Account Setup
Guide to Bonuses & Offers
Welcome bonus, reload bonus, free spins, and cashback — how to claim each one, what the wagering requirements are, and how long they're valid — it's all clearly laid out.
Bonus Details
Deposits & Withdrawals
Learn the correct steps for depositing and withdrawing via bKash, Nagad, or bank transfer. You'll also find details on processing times and limits.
Payment Guide
Game Rules
slots, Live Casino, jackpots, and Sports Betting — find out where to start, which games have the highest RTP, and how live dealers work.
Game Support
Security & Privacy
Find out how your account and financial information is kept secure, how to enable two-factor authentication, and what to do if you notice any suspicious activity.
Security Tips
Support & Troubleshooting
Can't log in, missing funds, bonus not showing — find quick fixes for common issues and learn how to reach our support team.
Troubleshooting
Categories
Quick Links
Need support?

If you can't find your answer in the FAQ, our support team is available 24/7 to help.

Email Us

The FAQ sections below cover the most frequently asked questions about 98hi77. Every answer is written in plain, easy-to-understand English so anyone can follow along.

Account & Login 8

To register at 98hi77, you'll need an active Bangladeshi mobile number (starting with 01), a valid email address, and your full name. Registration is completely free and takes just 2–3 minutes. You must be at least 18 years old. After registering, an OTP will be sent to your mobile — verify it and your account will be activated instantly.

No. Under 98hi77's rules, each person is allowed only one account. Any attempt to open multiple accounts using the same mobile number, email, or bank account may result in all associated accounts being closed and any remaining balance being forfeited.

Repeated failed login attempts or detected suspicious activity may result in your account being temporarily blocked. If this happens, email support@98hi77.bet with your registered mobile number and email address. After verification, your account is typically reactivated within 24 hours.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email address. An OTP code will be sent to you. Use that code to set a new password. Your new password must be at least 8 characters long and include a mix of letters and numbers.

The name and mobile number provided at registration generally cannot be changed, as they are used for identity verification. To update your email address, please contact the support team. Changes will only be processed after your identity has been properly verified.

KYC (Know Your Customer) verification may be required when making a large withdrawal for the first time. You'll need to submit a copy of your NID or passport along with a selfie. This is done to keep your account secure.

Yes, 98hi77 is fully mobile-friendly. You can log in easily from any smartphone browser — Chrome, Firefox, or Samsung Browser — with no app download required. Pages load quickly even on limited mobile data.

To temporarily or permanently close your account, send an email to support@98hi77.bet stating the reason for your request. If you have a remaining balance, make sure to withdraw it before closing. You can also apply for self-exclusion as part of responsible gaming.
Bonuses & Promotions 7

New to 98hi77? You'll receive a welcome bonus on your first deposit after registration. Typically, a bonus of up to 150% of your first deposit is offered. To find out whether a special code is required at the time of deposit, Bonus PageView on -.

The wagering requirement is the number of times you need to bet your bonus amount before you can withdraw it. For example, a 100 BDT bonus with a 20x wagering requirement means you need to place a total of 2,000 BDT in bets. Requirements vary by bonus, so Bonus Page Please read carefully.

Free spins are generally valid only on specific slot games, and the eligible games are listed in the bonus details. Once the expiry date passes, unused free spins are automatically forfeited — so make sure to use them in time.

Yes, 98hi77 offers a daily login bonus and special promotions for regular members. After logging in, check the "Today's Offers" section on your dashboard. Logging in every day also earns you consecutive rewards.

Referring a friend to 98hi77 can earn you both a bonus. You'll find your referral link in your profile. Once your friend registers through that link and makes their first deposit, the bonus will be credited to your account. Full terms on the Bonus page Yes, you can.

Bonus balance cannot be withdrawn directly. You must first meet the wagering requirements. Once those are fulfilled, any winnings from the bonus will be transferred to your real balance, which you can then withdraw.

A "Voucher Code" field is available in the payment form at the time of deposit — enter your code there. You can also add it via the "Promo Code" option in your profile settings. For more information about vouchers, Voucher page see details.
Deposits & Withdrawals 8

98hi77 accepts deposits via bKash, Nagad, Rocket, and direct bank transfer. Mobile banking deposits are typically credited within 5–15 minutes, while bank transfers may take 1–3 business days. For full details on all methods, on the Transactions page available.

The minimum deposit at 98hi77 is just ৳200, so you can get started on a small budget. Note that some bonuses may require a higher minimum deposit — check the specific bonus terms for details.

Mobile banking (bKash/Nagad) withdrawals are typically processed within 1–4 hours. Bank transfers may take 1–3 business days. After submitting a withdrawal request, check your status on the Transactions page can be tracked.

98hi77 generally does not charge any fees for withdrawals. However, your mobile banking operator may apply their own transaction fees, and bank transfers may be subject to the bank's standard charges.

First, wait 15–30 minutes. If it still hasn't arrived, email support@98hi77.bet with a screenshot or transaction ID. Most issues are resolved within 2 hours.

A withdrawal request can be cancelled while it is still "pending." Once processed, however, it cannot be reversed. Deposits, once completed, are generally non-refundable.

Your daily withdrawal limit depends on your account level and verification status. Completing KYC verification can increase your limit. VIP members enjoy higher limits. For more details, on the Transactions page see details.

No. For security reasons, 98hi77 only accepts payment methods registered under the account holder's name. Deposits made from accounts belonging to someone else may be declined or returned.
Games & Betting 6

98hi77 offers slots, Live Casino (Baccarat, Roulette, Blackjack), virtual sports, fishing games, crash games, and lottery. There are also progressive jackpot games where you can win big prizes.

Yes, Live Casino games are hosted by real human dealers via live stream. You can interact with them in real time. A stable internet connection will make the experience much smoother.

If your internet disconnects during a game, any active bets will be settled according to the standard process. Simply reconnect and log back in — your balance will reflect the correct amount. If anything looks off, contact support.

Any jackpot winnings will be automatically credited to your account balance. For large wins, you may be asked to complete KYC verification first. Once verified, you can withdraw through the standard withdrawal process. For details on the Jackpot page see details.

Yes, all games at 98hi77 use certified RNG (Random Number Generator) technology, ensuring every result is entirely random and independent. Regular audits are conducted by third-party testing agencies.

Many slots and casino games offer a demo mode where you can play for free using virtual credits. However, winnings from demo mode cannot be withdrawn. To play with real money, you'll need to log in and make a deposit.
Security 5

Yes, 98hi77 uses SSL encryption to keep all your personal and financial information secure. Our Privacy Policy Your information is not shared with third parties in accordance with our policy.

Go to Profile Settings and enable two-factor authentication under the "Security" tab. You'll receive an OTP on your mobile each time you log in. With 2FA active, no one can access your account even if they know your password.

Change your password immediately and notify us at support@98hi77.bet. Review your list of logged-in devices and log out any that you don't recognize. The support team will investigate promptly and take the necessary action.

Always type 98hi77.bet directly into your browser. Never click links from unknown sources or SMS messages. 98hi77 will never ask for your password via email or SMS. If you notice anything suspicious, contact support immediately.

It's best to avoid logging in over public Wi-Fi. If you absolutely must, make sure to log out when you're done. Using your own mobile data is the safest option. Keep two-factor authentication enabled at all times.
Sports Betting 5

You can bet on cricket, football, kabaddi, tennis, badminton, and many more sports. Major tournaments like the IPL, BPL, and Cricket World Cup come with special offers. For more details, on the Sports Events page see details.

Yes, 98hi77 offers live betting. You can place bets in real time while a match is in progress, with live odds updating as the game unfolds. Live scores and stats are also available to help you make informed decisions.

If a match is cancelled, postponed, or not completed within the specified timeframe, the bet is voided and your stake is refunded. However, this depends on the specific conditions — the rules are not the same in every case. For more details, In the terms and conditions read more.

Yes, parlay (Accumulator) betting is available, letting you combine multiple matches into a single bet. Winning a parlay multiplies your odds, so the payout can be significantly higher. However, if any one match loses, the entire bet is void — so place them wisely.

Yes, Sports-specific bonuses and free bet offers are available during major tournaments, along with cashback offers. To see the latest promotions, Bonus Page Check back regularly.
Loyalty & VIP 4

98hi77 VIP members enjoy higher withdrawal limits, exclusive cashback offers, a dedicated account manager, and access to exclusive tournaments. High roller members receive additional perks — on the High Roller page see details.

You earn loyalty points on every bet you place — the more you bet, the more points you accumulate. Once you reach a certain threshold, points can be converted into cash or bonuses. slots games typically earn more points than Sports.

VIP tiers are determined by your monthly deposit and betting volume. Levels include Silver, Gold, Platinum, and Diamond, each with its own set of benefits and rewards.

Yes, loyalty points can expire if there is no activity on your account for a set period. Generally, 90 days of inactivity puts your points at risk. Keep playing regularly to maintain your points.
Support 4

Email us at support@98hi77.bet. Responses typically arrive within 2–6 hours. For urgent issues, use the live chat option on the site, available 24/7.

Provide a detailed description of the issue, your registered mobile number or email, the date and time the problem occurred, and — if applicable — a transaction ID or screenshot. This helps us resolve your issue faster.

Yes, the 98hi77 support team can assist you in Bengali. Our service is designed with Bangladeshi users in mind, so there's no language barrier to worry about.

Yes, formal complaints can be submitted via email to support@98hi77.bet. Write "Formal Complaint" in the subject line. All complaints are recorded and we aim to resolve each one within a set timeframe.
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